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We place significant emphasis on Quality Assurance (Q/A).
Q/A is heavily involved in all tasks from project assessment, drawing
review, team leader workbook development, Plan of Action and Milestones (POA&M),
critical phase checkpoint development, production monitoring, to final test
and evaluation. This process has continued to provide our customers with the
highest quality products and services.
Quality of Products and Services
The Sharp team has always taken great pride in the high
quality of products and services provided to the Government and its other
clients. Compliance with contract requirements and all material
specifications is paramount with each Sharp team member. Material is ordered
with cited specification requirements. All received material is closely
checked for strict compliance with specification. Frequent Q/A check points
ensure quality production at each critical stage. Our standards are high,
and each and every team member is aware that the project must meet our
standards of quality before final turnover. The Sharp team's Q/A Plan (see
Section 5.5 of this document and attachments 1-3) is used as a guide for
ensuring that we maintain our standards for high quality products and
services under the resulting contract in full compliance with its
requirements and specifications. We make extra efforts to ensure that our
products and services meet customer specifications and standards for top
workmanship and, due to such effort, we often exceed expectations.
Quality Assurance Plan
The Sharp team Quality Assurance (Q/A) Program is designed to ensure a high
level of quality in our products and deliverables. To continually satisfy
contract requirements, our Total Quality Management (TQM) initiatives will
support our Q/A program, particularly as associated with the measurement of
quality in specific process areas. Our senior management personnel have
demonstrated their support of the TQM program, and they enjoy the support
and participation of employees at all levels in their organizations.
Management, starting with the respective CEOs, is firmly committed to the
objectives of TQM. To accomplish these objectives, management repeatedly
reinforces its commitment to quality as the number one priority.
The Sharp team is committed to quality improvement through
process improvements. We believe that TQM is a valuable tool and have made
it an integral part of our Q/A process.
The Q/A Plan accomplishes the objectives of the Q/A
program and ensures that all deliverables are of the highest quality
achievable within the manpower and cost constraints of the contract. The Q/A
Plan includes:
- Q/A Objectives and Scope
- Q/A Organization Chart and Personnel Responsibilities
- Q/A Procedures (e.g., validation and prevention,
detection and correction of discrepancies)
- Supporting documentation
Objectives and Scope
Our Q/A Plan conforms to NAVSEA Standard Item 009-04 and
it ensures that the products
produced and delivered accurately and adequately reflect the
equipment or system involved. The plan includes the objectives, design
criteria, operation and data recording procedures necessary for satisfactory
performance; and address safety features and any operating hazards of the
equipment or system covered by the procedures.
The Q/A Plan applies to all tasks and includes:
- ensuring that engineering content of the task complies
with applicable technical manuals and drawings, and with the requirements
for cost effective production and procurement
- ensuring all procedures and products comply with
prescribed standards of preparation and presentation techniques to achieve
the required quality deliverable for approval and use.
Organizational and Personnel Responsibilities
Effective management for quality assurance is clearly
defined. Figure 5.4, the Quality Assurance/Documentation Flow Path, shows
the organizational responsibilities and authority for implementing the Q/A
Plan. Corporate management will review the status and adequacy of the
program throughout the duration of the contract.
Project Superintendent and the Q/A Manager
- Reviews products and will
identify any Q/A deficiencies and provide direction for corrective
actions.
Subordinate to the Project Superintendent are the
following personnel whose Q/A responsibilities are outlined in detail below:
Project Engineer, General Foreman, and Foreman
Reports to Project
Superintendent
- Ensures that the cognizant technicians and support
personnel are given clear, explicit instructions, monitors tag-out and
safety procedures on job site.
- Supervises and guides the production effort in
accordance with applicable specifications and standards.
- Provides certification and verification of technical
documents.
- Submits for checking, a complete deliverable,
including graphics and illustrations.
- Initiates Q/A documentation.
Q/A Manager
Reports to Executive Vice President and Habitability
Division Manager
- Coordinates the basic Q/A program and development
rationale for changes and new procedures
- Upgrades quality assurance and safety procedures
- Monitors uniform compliance and assists in developing
rationale for changes and alternate procedures
- Directs the application of Q/A techniques
- Audits and analyzes performance and provides summary
data for management information
- Maintains certification and qualification records.
Authorized Quality Control Inspector
Reports to Q/A Manager
- Reviews, in detail, completed product and associated
documentation to detect technical, formatting, editorial and graphic
errors.
- Assures compliance with specifications and applicable
standards.
- Conducts Q/A check points to assure that errors and
discrepancies are corrected, and other required changes have been
incorporated.
Support Personnel
- Quality is further assured by Sharp’s staff of
technicians, technical editors and writers.
Q/A Procedures
When possible, the procedures in Figure 5.4 will be used.
However, new or revised Q/A procedures and modifications to the flow of
technical data will be developed and incorporated in the Q/A system if
changes are required.
Q/A Analysis
Q/A documentation of product development and validation
will consists of check lists, inspection records, and Q/A audit trail data,
which will be retained by the Q/A Manager for corporate review for analysis
and preparation of reports.
Deficiency and Corrective Action
The Sharp team will maintain records of all Quality
Deficiency Reports. These reports will be reviewed and audited, with all
supporting records and documents, by corporate management. The defect
reports provide documentation that permits continuing analysis of reported
discrepancies, thereby establishing defect distribution analysis, and a
basis for assessing the adequacy of the products being delivered and
corrective action necessary to alleviate future errors.
Documentation
The Sharp team will maintain records essential to the
economical and effective operation of the quality assurance program. They will permit
continuing analysis of discrepancies reported, establish defect distribution
and assess the adequacy of the program. |
